FAQ
Questions, answered.
Everything you need to know before getting started.
Emergency guidance
When to skip Vetra and go straight to an emergency vet
Vetra is built for routine and non-urgent veterinary care. It is not a substitute for emergency medical attention. If you notice any of the signs below, contact an emergency veterinary hospital immediately - do not wait for a chat reply or appointment slot.
Red-flag symptoms
- Difficulty breathing, choking, or blue-tinted gums
- Heavy or uncontrolled bleeding
- Seizures lasting more than 2 minutes or repeated seizures
- Collapse, unresponsiveness, or sudden weakness
- Suspected poisoning (chocolate, xylitol, antifreeze, medications, plants)
- Bloated, hard abdomen with unproductive retching (especially in large dogs)
- Severe trauma - hit by car, fall from height, animal attack
- Inability to urinate, especially in male cats
- Heatstroke - excessive panting, drooling, vomiting after heat exposure
- Eye injuries, sudden blindness, or a prolapsed eye
What to do right now
- 1
Call an emergency vet first
Don't drive in blind. A 60-second call lets the hospital prepare and gives you first-aid instructions tailored to your pet's situation.
- 2
Keep your pet calm and safe to transport
Use a carrier, blanket, or rigid board for spinal injuries. Even gentle pets may bite when in pain - handle with care.
- 3
Bring what you know
Medications, suspected toxin packaging, and a brief timeline of symptoms. If poisoning is suspected, bring the substance or a photo of the label.
- 4
Use Vetra after the emergency
Once your pet is stable, Vetra helps with follow-up appointments, medication tracking, and sharing records with your regular vet.
Find a 24/7 emergency hospital near you
Search "emergency vet near me" or call your regular clinic's after-hours line.
This information is for general guidance only and does not constitute veterinary medical advice. Always defer to a licensed veterinarian for diagnosis and treatment.